Residential VoIP Telephone

Residential Voice Over Internet Protocol (VoIP) is an Internet-based phone service that serves you just like a traditional landline would. Residential VoIP is a great way to have a reliable household line anywhere the Internet can reach, and includes advanced calling and voicemail features—all for one low monthly price.

CC Communications Residential VoIP service is an alternative to traditional landline, providing 911 access, unlimited local and long distance calling in the lower continental US, and unlimited international calling to 22 countries**. Residential VoIP service provides peace of mind in case of emergencies and is a prime choice for low-cost, high-quality communications. Once installed, your CC Communications VoIP service works with traditional landline telephone handsets— no additional equipment required.

Our dependable and crystal-clear VoIP home phone service is delivered over our fiber network, with standard calling features such as three-way calling, caller ID, call waiting, voicemail and more!

Calling package features:

• Phone Number Native to Serving Rate Center
• White Page Directory Listing
• 911 Registration
• Unlimited Local and Long Distance
• International Calling in 22 Countries
• 411 Directory Assistance (per use fee)
• Caller ID & Caller Name Delivery
• Call Waiting
• Call Hold
• 3-Way Calling
• Call Return
• Last Number Redial
• Anonymous Call Rejection
• Calling Line ID Delivery Blocking
• Call Forward Always, No Answer, Not Reachable
• Do Not Disturb
• Speed Dial
• Voice Mail
• Unified Messaging
• Residential VoIP Guide

 

Download the Residential VoIP Guide  

 

Residential VoIP Pricing

Interested in Residential VoIP? Check out our Broadband & VoIP prices

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Benefits

For reliability and clear calls, nothing beats plain old telephone service

POTS, the loving acronym for “plain old telephone service,” is the single oldest continuously operating network in existence. It predates even the earliest vestiges of the internet by three-quarters of a century. It’s so ubiquitous and so reliable that the notion of eliminating it is quite literally banned by law — it’s written into Section 214 of Title 47, the portion of the US Code established largely by the Communications Act of 1934: “No carrier shall discontinue, reduce, or impair service to a community, or part of a community, unless and until there shall first have been obtained from the Commission a certificate that neither the present nor future public convenience and necessity will be adversely affected thereby… .”

Cellular and smart phones have become a necessity for most of us. But if you have an emergency and you cannot communicate, would others be able to locate and know how to use your smart phone quickly, especially a young child? With a landline, young children and guests in your home know where to find the phone in case of an emergency, and help is a simple 911 phone call away. Your smart phone is worth keeping, and your CC Communications landline is a smart connection to keep.

Thinking about cutting the cord and using cellular? There are a lot of good reasons to have home phone service from CC Communications:

1. 911 emergency location
2. no dropped calls
3. no dead cell phone batteries
4. multiple extensions throughout the house
5. unlimited local calling
6. convenient calling features
7. superior call quality, with no static or digital clipping
8. home phone service is:
   • affordable
   • reliable
   • secure.
    

The more services from CC Communications you use, the more you save.

Residential Telephone Service is $18.00 per month, plus federal, state and local mandated fees and taxes. See rates here.

CC Communications may have disability related services and/or products, or information, to assist customers in accessing communications services where certain disabilities inhibits such access. Call 775-423-7171 or visit our customer service office at 899 S. Maine Street, Fallon, NV 89406

Calling Plans

The more services from CC Communications you use, the more you save.

Basic charges do not include federal, state and local taxes or mandated charges.

Telephone Service Rates

Agreements are available for business lines which reduce the monthly charge depending upon the number of lines and the term of the contract.

Add optional calling features for the functionality you need.

Universal Service Fund

For 80 years, the Congress of the United States has recognized consistently it is much more difficult and expensive to bring telephone service to rural communities and small towns than it is to connect urban centers such as Reno, Carson City and Las Vegas. A national policy known as “universal service” has enabled CC Communications to offer service in accordance with federal law that says all Americans should have access to “comparable telephone service at reasonable affordable rates” no matter where they live.

CC Communications charges $16.00 per month for residential telephone service. The local rate our customers pay provides about 20 percent of the revenue required for us to operate. If subscribers, minus any State or Federal cost recovery, had to bear the total cost of providing local telephone service across the rugged desert terrain of CC Communications’ 5,023 square mile service area, the local service rate would be $79.38 per month. For this reason alone, the State and Federal Cost Recovery Mechanisms are vital to CC Communications, as well as other rural telcos, in order to maintain affordable local rates and support investment in vital communications infrastructure.

The recovery mechanisms are tied to your local telephone line. To provide High-Speed Internet or Digital Television service to you without a telephone line by federal tariff would add $70.96 to $92.39 to the monthly rate for Internet service (based on bandwidth) and $70.96 to the rate for Digital TV service – rates much higher than the cost of a local telephone line.

Long Distance Plans

CC Communications offers convenient Long Distance plans to fit everyone’s long distance calling needs.

We’ve eliminated time of day, day of week and in-state vs. out-of-state calling restrictions to give you simple, straightforward Long Distance plans. We offer “per-minute” Long Distance Plans; we’ve combined Residential Telephone Service with Long Distance Service in three affordable packages; and we even offer packages that include Telephone, Long Distance, High-Speed Internet, Television and Cellular Services!

So, whether you choose one of the per minute plans listed below or one of the Packaged Services listed below, we’ve got a plan for you! We also offer inbound Toll Free Numbers, Calling Cards and Pre-paid Cards, everything to fit your particular long distance calling needs.

Per Minute Long Distance Plans

Block/Unlimited Minutes Long Distance Plans

Additional Services

• Toll Free Numbers Not just for businesses, toll-free numbers are a low-cost way for out-of-town loved ones to call you. A family toll free number is ideal for college kids. When people call your toll-free number, there is no charge to them. Toll-free numbers work for calls from anywhere in the continental U.S. They’re billed at the same rate as your outbound long distance plan. A toll free number can be added to any long distance calling plan with no additional fees.

Check out CC Communications International Calling Rates.

Calling Features | Optional Line Features

You’re in control and that’s a great feeling!

Imagine that you could prioritize certain callers over all others, forward those calls to your cell phone and have your voice mail answer all other calls while you are out. Talk about efficiency! With Optional Line Features from CC Communications, you’re no longer at the mercy of your telephone. You’re in control and that’s a great feeling!

Use Instructions

CALL WAITING WITH CANCEL

While on the phone, a beep-beep tone alerts you to another call. Press and release the switch hook to answer the call. Press and release the switch hook again to return to your original call. To cancel: before making a call, lift receiver and dial *70; after confirmation beeps, dial number as normal. During a call, depress and release the switch hook, then dial *70 (3-way calling is required).

THREE-WAY CALLING

After receiving or placing a call, depress and release the switch hook. After receiving second dial tone, dial the third party’s number. After answer, depress and release the switch hook again to link the three calls.

CALL FORWARDING *72

To turn on, lift receiver and dial *72. At the dial tone, enter the number you want your calls forwarded to. Listen for 3 beeps (confirmation tone), then hang up. To turn off, dial *73, listen for 3 beeps, then hang up.

PREFERRED CALL FORWARDING

Press *63 and follow the recorded instructions.

SPEED CALLING 30

To set up: *75 then enter the two-digit code you pick (20-49) and then the telephone number. To use: Dial assigned code number, then press the # button.

SELECT-A-RING

This service is activated by CC Communications.

ANONYMOUS PRIVATE CALL REJECTION

Dial *77 (1177 for rotary). Listen for the recorded message. To cancel, dial *87 (1187 for rotary) and listen for the recorded message.

CALL ACCEPTANCE

Press *64. Listen to the instructions that will guide you through the steps to turn on and make changes to your list.

CALL SCREENING

To turn on or off, press *60 and follow the recorded instructions.

REPEAT DIALING

Press *66. When the line is free you will be alerted with a special ring and when you pick up the receiver your call will be made automatically. You may continue to make and receive calls while this feature is activated. To cancel press *86.

PRIORITY RINGING

Press *61 and listen for the recorded instructions to program your telephone numbers.

Lifeline Service

Lifeline Assistance (SLC Discount) is: A co-sponsored federal and local telephone assistance program designed to aid qualifying low-income households on an annual certification basis by providing an ongoing monthly discount on the Federal Subscriber Line Charge and Local Residence Exchange Service.

You may qualify for Lifeline telephone service either because you participate in one of the following programs or because your income is within the income eligibility mandated guidelines (visit www.lifelinesupport.org for eligibility guidelines). NOTE: You may receive Social Security and Medicare benefits, but to qualify for Lifeline, you must receive benefits from one of the following programs or your income must fall within the guidelines.

• Supplemental Nutrition Assistance Program (SNAP)
• National School Lunch (NSL) free lunch program
• Medicaid
• Supplemental Security Income (SSI)
• Federal Public Housing/Section 8
• Temporary Assistance for Needy Families (TANF)
• Low-income Home Energy Assistance Program (LIHEAP)

If you live on a tribal land/reservation (as defined in Title 47 — Code of Federal Regulations, Section 54.400(e)), you may qualify for Lifeline if you participate in one of the above programs or one of the following:

• Bureau of Indian Affairs General Assistance
• Tribally Administered Temporary Assistance for Needy Families (TANF)
• Food Distribution Program on Indian Reservations (FDPIR)
• Head Start (must meet income-qualifying standard)

Currently, Lifeline telephone service is discounted a total of $10.00 for standard Lifeline customers and $17.75 for Tribal Lifeline Customers.

When applying for Lifeline service, please go to www.lifelinesupport.org or visit the national verifier website at nationalverifier.servicenowservices.com/lifeline.

FCC Battery Back-Up Disclosure

Maintaining Telephone Capability During Electrical Outages

CC Communications Fiber telephone service requires electrical power from your home to operate. IN THE EVENT OF A POWER FAILURE YOUR TELEPHONE SERVICE WILL NOT WORK, INCLUDING 911 AND ANY HOME SECURITY OR MEDICAL MONITORING THAT RELIES ON YOUR TELEPHONE SERVICE UNLESS YOU HAVE A BATTERY BACKUP. In the past, CC Communications often included a backup battery complimentary to customers with telephone. However, CC Communications did not represent that such complimentary batteries were, or in the future would be, included with the service. If your CC Communications equipment has a backup battery and you subscribe to CC Communications’ Battery Backup monitoring service, CC Communications will provide a replacement for you when necessary. If your CC Communications equipment has a backup battery, but you do not subscribe to Battery Backup monitoring service, it is your sole responsibility for monitoring and replacing the backup battery when necessary. If your CC Communications equipment currently does not have a backup battery or if your battery needs to be replaced, you are responsible for making your own decision about whether to supply backup power for your telephone services. EVEN WITH BATTERY BACKUP, A POWER OUTAGE WILL PREVENT YOUR INTERNET FROM WORKING.

Cordless telephones require power and will not function during a power outage even if you have a backup battery for your CC Communications equipment. CC Communications recommends that in addition to having a backup battery that you also maintain one corded phone connected directly to your in-home wiring for use in the event of a power failure. Additionally, you should always have an alternative means of dialing 911, such as a mobile telephone.

If you have a monitored home alarm or monitored medical device (caretaker sentry) that uses CC Communications telephone or internet service as the communications pathway, your monitored alarm will work as follows:

• Pots – works with battery backup
• VoIP – you would need LTE backup or will not work in power outage
• Wi-Fi – you would need LTE backup or will not work in power outage

Note that you still must maintain your Caretaker Sentry internal device battery, and Caretaker Sentry will always be connected to a traditional phone line (not VoIP).

It is recommended that you subscribe to an alternative communications pathway such as cellular backup for your monitored alarm.

CC Communications shall have no liability for the failure of your services, including 911 services, to function during a power outage, including failure due to the absence or insufficiency of battery backup power.

Performance and Monitoring of Your ONT Battery

The batteries provided by CC Communications are rated to last for at least 8 hours in idle mode, when the battery is new. Up to 3 batteries may be purchased to provide 24- hour back-up. Multiple 8-hour batteries must be rotated by the customer to attain longer periods of back-up. The 8-hour SLA (Sealed Lead Acid) battery can generally sit on a shelf at room temperature with no charging for up to a year when at full capacity, but is not recommended. SLA (Sealed Lead Acid) batteries should be charged at least every 6 months to 9 months.

The battery is intended to enable users to make short, emergency or other urgent telephone calls. During an extended power outage, use your telephone service sparingly to preserve your battery life. The actual length of time that your telephone service will be available during a power outage depends on many variables, including, but not limited to: the amount of phone usage when the service is utilizing power from the backup battery; whether the backup battery is properly installed and charged, such as whether it has had an opportunity to fully recharge after a prior outage; the condition and age of the backup battery; and the amount of prior usage of the battery. Batteries lose capacity with age. The estimated life for a new battery is 3-5 years; however, actual results will vary depending on usage patterns, load, frequency of power outages, and environmental conditions, including temperature extremes and fluctuations. Failure to adhere to proper storage and usage conditions will reduce the talk time available to you in an outage and the lifespan of your battery.

To determine if the battery you have needs to be replaced, find the installation type and battery type installed with your equipment below and follow the instructions.

Outdoor ONT

Battery Status

Open the Premise box which is located on the side of the house

Inside Premise box

Status Light will be GREEN if battery is good

Status Light will be RED if battery needs to be replaced

Indoor ONT

Battery Status

Status Light will be GREEN if battery is good

Status Light will be RED if battery needs to be replaced

Available Backup Power Options

CC Communications offers new batteries for purchase by its telephone customers for $50.00 for an Optical Network Terminal (ONT) battery. There may be an additional fee for the installation of the battery. Batteries are rated to last for at least 8 hours in idle mode, when the battery is new. Up to 3 batteries may be purchased to provide 24-hour back-up. Please contact CC Communications at 775-423-7171 extension 1022 for more information or to order a battery.

Warranty Information

If within the first 12 months after you receive a battery purchased from CC Communications, you notify CC Communications that the battery is not working properly, CC Communications will install a replacement battery at no additional cost to you.

Battery Backup Plan

CC Communications Battery Backup Plan is an optional program that covers the replacement of CC Communications installed backup batteries for a small monthly fee.

Why should I sign-up for Battery Backup?

A typical service call without Battery Backup is chargeable unless it is determined the issue was caused by CC Communications equipment (a trip for a bad battery is chargeable). This Plan will cover the cost of the service to replace a bad battery, as well as the cost of the battery. The backup batteries for fiber fed telephone service are $50.00.

For only $6.99 per month, the Battery Backup Plan provides relief from service call charges and ensures that you will have backup power for your telephone service in the event of a power outage.

Plan Terms

The Plan takes effect immediately upon enrollment. The Plan has a minimum commitment of 12 months. A $50.00 early cancellation charge will apply if the plan is terminated within the 12-month period. After the initial 12 months, the plan renews on a month-to-month basis and may be cancelled at any time.

Special Circumstances

Customers in apartments, condos and other multi-unit housing must consult with their residential management or landlord prior to ordering the Plan to determine if CC Communications’ technicians are permitted to install and/or replace battery back-up.

Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in your area code, 10-digit local dialing must first be implemented. If your area code is included in the list above, you will need to change the way you dial local calls.

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number from your area code (775) will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.

Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

What will you need to do?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

• Your telephone number, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change due to the dialing change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You will continue to dial 1+ area code + telephone number for all long-distance calls.
• You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing those three-digit codes.
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call CC Communications at 775-423-7171 Option 3 for Residential, Option 4 for Business or access www.cccomm.net for more information. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.